Refund policy

I do not accept refunds, returns or exchanges once an item has been shipped. Unless the error is mine – shipping out wrong base/color by mistake. However, feel free to contact me if there are any problems with your order.

I will not refund if yarn has been tampered with, has been exposed to smoke, animal hair, bugs, or has been caked and/or partially worked up. Yarn must be in original twist with tag/band. 

If under extraordinary circumstances, your order is damaged during shipping, I will work with you to resolve the issue. This would result in an even exchange, and I will cover the return/shipping fees.